Shipping policy
Shipping destinations and charges
Available shipping options and charges are displayed at checkout based on the products ordered and the delivery address.
Standard shipping is currently configured for the contiguous United States. If checkout does not offer shipping to your address, contact us before placing an order.
Shipping is charged separately from product prices unless an offer expressly states otherwise. Applicable taxes are shown at checkout.
Artwork review, proofing and delivery timing
Free artwork review and a digital proof are included with printed displays and replacement graphics. Allow one full business day for review and proofing after we receive usable artwork for the selected product. We check the file against the matched template and our print and production requirements. Nothing goes to print until you approve the proof.
For standard orders to the contiguous United States, delivery usually takes 5 business days after artwork approval. Allow 5–7 business days from approval through actual delivery, with the extra two days providing an allowance for transit delays such as bad weather. This is one combined production-and-delivery window: shipping time is already included and is not added again.
The one-business-day proofing allowance comes before this production-and-delivery window. Time needed for you to correct artwork, request revisions or approve the proof can move the schedule. Business days exclude weekends and holidays. Product-specific exceptions and any schedule confirmed for your order will be communicated in writing.
Planning for your event
Enter your show date and delivery ZIP in the display finder to see a recommended order-and-artwork deadline. The finder works backward from a target in-hands date, allowing one full business day for proofing, 7 business days from artwork approval through delivery, and a pre-show buffer.
This is a conservative planning estimate, not a guaranteed delivery commitment. It assumes usable artwork and prompt proof approval. Use the delivery address where you need to receive the display, and allow time for any onward travel to the event.
Contact us through our Contact page before ordering when the recommended deadline has passed, the schedule is tight, a holiday affects the order, or delivery is to a show venue or advance warehouse. Those arrangements require written confirmation. Entering a date in the finder or an order note alone does not guarantee arrival; any confirmed delivery commitment must be expressly provided by us in writing.
Fulfillment and tracking
Products may ship directly from our display suppliers. Orders containing multiple items may arrive in separate shipments.
Tracking information is provided when available. Large or multi-piece orders may require different shipping services depending on the products and destination.
Delivery addresses and event venues
Provide a complete and accurate delivery address, including any necessary receiving instructions.
Contact us before ordering for delivery to a trade show venue, advance warehouse or location requiring an appointment or special receiving arrangements.
Venue handling, drayage, storage and other event services are not included in the display price or standard shipping charge. We will explain any additional services we arrange and obtain your agreement before charging for them.
Delays and delivery problems
Weather, carrier disruptions and other unexpected events can extend an estimated schedule. If we cannot ship within the promised timeframe, we will notify you and provide the revised shipment information and delay-consent or cancellation and refund options required by applicable law.
If tracking indicates a delivery problem, contact us so we can help investigate.
Damage in transit
Inspect delivered packages and photograph any visible damage. Keep the packaging and contact us promptly with your order number and photographs.
See our Return and Refund Policy for assistance with damaged, defective or incorrect items.
Contact
For shipping questions, use our Contact page. Include your order number when available.